Dedicated to the success of the Practice of Physical Therapy and the Promotion of the Administrative Professional

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How to Join WSPTMA


WSPTMA has new membership guidelines and fees effective Jan 1 2017. Fees = $10 in addition to each conference registration

More Info

Conference Handouts

Medicare Notice – Subscriber Policy Numbers changing.

TriWest – Timely Filing guidelines changing effective 12/01/2017.

How to read TriWest Authorization letters.

Coordinated Care Notice – Effective 11/1/2017

Round Table Meeting Minutes 08.10.2017

Premera eviCore Power Point Presentation 05.11.2017

Onehealthport Power Point Presentation 5.11.2017

Meeting Minutes 5.11.2017

Chelan – Awesome Administrator Power Point March 2017

Revised Bylaws – 2016

Training Presentation Handout



Aetna Medicare HMO plans

If your office is contracted with Aetna’s Medicare network, they should have received the following memo.

Aetna will begin to offer individual Medicare HMO plans in King, Pierce, and Snohomish counties.

See attached memo:
Aetna Memo August 2017

Update from Cigna Regarding Licensed Massage Therapists

If your office houses LMPs/LMTs, please review the attached notice from Cigna.

Previously, Massage Therapists contracted with Healthways to become participating in Cigna.
Effective 1/1/2018, Massage Therapists must contract with American Specialty Health Group to become contracted providers with Cigna.

Claims after 1/1/2018 must be submitted to American Specialty Health to be eligible to be processed.

The attached memo was issued by Cigna on August 16th, 2017.
Cigna Memo

TriWest Authorization Delays Update

At the August 2017 Round Table conference we spoke about the delays in receiving TriWest authorizations, which delays the care of Veterans. Please see the attached email Alecia received from Kyle Levin at APTA.

“Dear Mrs. Johnson,

My name is Kyle Levin and I am a regulatory specialist here at the APTA. The reason that I am writing is that your information was forwarded to me by Kara Gainer, the Director of Regulatory Affairs here. I understand that you were having some issues with Triwest regarding long reauthorization times. I have been in contact with Triwest, and I wanted to give you an update on our efforts. Once Triwest receives the request for reauthorization, they submit the request to the appropriate VA Medical center. Once the VA has the request, they have 14 business days to approve or reject the request, and send it back to VV.

So even if Triwest submits the paperwork in a timely fashion, you are still looking at around a three week turnaround before reauthorization is granted in the best case scenario. However, the problem is further compounded due to the sheer volume of authorizations being submitted to TriWest. The VA OIG recently completed a review of the VA Choice Program at the request of Senator Isakson (see https://www.va.gov/oig/pubs/VAOIG-15-04673-333.pdf). The OIG flagged authorization and scheduling procedures as potential barriers to veterans receiving care, and in TriWest’s response to the VA OIG Report, they discussed the number of care requests it receives on a monthly basis, noting that since August 2015, the number of requests submitted to TriWest has increased by 120%.
See: http://docs.house.gov/meetings/VR/VR00/20170307/105529/HHRG-115-VR00-20170307-SD007.pdf

Within the report, the VA OIG made the following recommendations:

1. We recommended the Under Secretary for Health streamline processes and procedures for accessing care under the Veterans Choice Program.
2. We recommended the Under Secretary for Health develop accurate forecasts of demand for care purchased in the community.
3. We recommended the Under Secretary for Health simplify requirements for network providers to bill for services under the Veterans Choice Program.
4. We recommended the Under Secretary for Health ensure eligible veterans are not financially liable for the full cost of treatment authorized under the Veterans Choice Program.
5. We recommended the Under Secretary of Health ensure community providers are paid in a timely manner under the Veterans Choice Program.
6. We recommended the Under Secretary for Health review the Veterans Choice Program to determine if growth of provider networks is being limited by allowing reimbursement below Medicare rates.

The Under Secretary for Health concurred with the OIG’s findings and stated it would implement the recommendations, which the OIG is closely monitoring.

At this point I know that there is a plan to follow up with Senator Isakson’s office to see if there has been any further legislative pushes to help ease some of the burden on Triwest.

Please let me know if you have any further questions or concerns.


Kyle Levin
Regulatory Specialist
American Physical Therapy Association


Membership Guidelines and Fees

Article III: Membership
Section 1. Any individual in a solely administrative role, working for a licensed physical or occupational therapist, in a clinic which practices outpatient physical/occupational therapy is eligible for membership. In addition, any PT/OT who, as an owner, operates in the role of an administrator of a private practice clinic shall be eligible for membership.

Section 3: Membership Fees – Dues are assessed by the Board of Directors. Membership dues will be paid at the time of each quarterly conference in the amount of $10 and will, in essence, create a rolling membership throughout each year. Anyone eligible for membership as stated in Article 3; Section 1, will be assessed to $10 membership fee at the time of each quarterly meeting (in addition to the cost of the conference) and will have full voting rights during those meetings.

PLEASE NOTE: Once you’ve registered, you will have the opportunity to pay your registration fees online for the pre-registration amount! Please scroll down below the registration form to find the link to our secure Paypal portal.


About Our Meetings

WSPTMA hosts 4 quarterly conferences each year. The conferences generally last a half-day and include a buffet luncheon. Conference costs are $55 and includes the $10 rolling membership fee as well as the cost of lunch and facilities. There is a $5 discount for those who register and pay no later than one week in advance. Registration fees are non-refundable as we are required to pay our vendor for all who register even when we have no shows.

Meetings are held from 11am-3pm at Foster Golf Links, which is located at 13500 Interurban Ave S in Tukwila.

2018 Meetings Dates and Information

March 9-10, 2018

WSPTMA is proud to be joining this years PPSIG Spring Conference in Chelan, Washington from March 9th-March 10th, 2018. Please visit PPSIG.org to register. Please be sure to indicate you are a WSPTMA member!

May 10th, 2018

Heather Chavin, MA – Care Connections. Heather will be speaking on tools for tracking patient outcomes and how to use these outcomes to both engage with patients and market to referral sources.

ProviderSource Credentialing Update – Presented by Alecia Johnson, CPB on behalf of Robert Alexander from Medversant.
Medicare Emergency Preparedness – Presented by Gracie Ryker.

August 23rd, 2018

Annual Round Table Conference. Scott Spradling hosting a chat on payment issues and creatively asking patients for account payments.
Jill Floberg, RPT, Sarah Martin, OTR and Teri Jo Lientz, MPT from Washington State Department of Labor & Industries hosting a chat on current L&I issues.

November 15th, 2018

Last meeting of the year! We will announce our Morris Award winner and vote on new board members for the 2019 year.  Also, we will be discussing the following topics: Upcoming MIPS requirements; utilizing fill-in/PRN therapists; Medicare compliance. We look forward to seeing you all there!

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November 2018 Conference

March 9th, 2019

Our March conference will be in Lake Chelan in conjunction with the PPSIG conference (March 8-9). Save the date!

About Us

2018 Board Members

We are pleased to announce our board members for 2018!


Kim Stamp – South Sound Physical & Hand Therapy

Contact Kim


Kathy Chharing – Core Physical Therapy

Contact Kathy


Kirsten Olson – RET Physical Therapy Group

Contact Kirsten

Vice President

Gracie Ryker – Integrated Rehabilitation Group

Contact Gracie


Alecia Johnson – RET Physical Therapy Group

Contact Alecia

Morris Award

Morris Award for Administrative Excellence

Nominations for the 2016 Recipient are now being accepted through October 31, 2017.

Nomination Criteria:

• A positive attitude toward work responsibilities, co-workers and patients. Serves as a role model to others
• A willingness to exercise leadership, take initiative and accept and carry out responsibilities beyond regular job assignments
• A passion and commitment to the role in the PT industry

PDF Nomination Form

Morris Award Nomination Form

Online Nomination Form:

Nominee's Name
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Nominee's Phone Number:
Your Name:
Your E-mail:
Your Phone Number:
Is Nominee a current member of WSPTMA?
Please describe how the nominee has displayed administrative excellence. Is there a special achievement that should be recognized?
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Honored Recipients

2017 – Peggy Craig, Apex Physical Therapy
2016 – Monica Olivares, Oasis Physical Therapy
2015 – Kathy Harada, Harada Physical Therapy
2014 – Tonia Morris, Apple Physical Therapy

Premera announces use of EviCore

Premera Blue Cross of Washington (and Alaska) have announced that starting July 1st 2016, they will be using EviCore for outpatient rehabilitation utilization management. I am including the notice that was sent out as well as the link to their website.